Refund policy

Bought by mistake, or found a mistake in a file? Email support@kitpantry.com within 3 days and we refund in full.

Last updated 2026-09-13.

The 3-day window

Digital files cannot be posted back, so the refund window is short and we keep it simple instead: for 3 days after you pay, a refund is yours for the asking. Two reasons cover almost every request, and both qualify:

• You bought it by mistake - wrong kit, wrong grade, duplicate order, or you changed your mind.
• You found a mistake in the files - a wrong answer key, a broken page, a download that will not open.

We do not ask you to justify it and we do not counter-offer a credit.

How to ask

Email support@kitpantry.com from the address you used to buy, and tell us in one line what went wrong. That is the whole process - there is no form.

The money goes back to the same card or UPI you paid with. Your bank usually shows it within 5 to 7 working days.

After 3 days

We can no longer refund, because the files are downloadable and are already with you. If you have found a genuine error in a worksheet after that, still write to us - we will fix the file and send you the corrected version, whatever the date.

Wherever you bought it

This policy covers every Kit Pantry kit, bought through any of our checkouts. If you paid through a marketplace that runs its own dispute process, you can use theirs or simply write to us - we would rather sort it out directly.

Problems that are not refunds

If a download link will not open, or a file looks damaged, that is usually fixable in a minute. Email us before asking for a refund and you will normally have working files the same day.